Website Terms of Use

1. scope of services and business model

SupplyNext operates as a service-plus-subscription platform designed to support eCommerce sellers through operational infrastructure, logistics coordination, inventory handling, and data visibility tools. SupplyNext does not function as a marketplace, broker, reseller, investment advisor, or revenue guarantor.

The services may include physical services such as receiving, preparation, labeling, storage coordination, and shipment facilitation, as well as digital access to dashboards, reports, and operational data. Certain services rely on third-party carriers, warehouses, suppliers, and platforms, which operate independently of SupplyNext.

Key clarifications:

SupplyNext provides operational execution and coordination, not business profitability assurance.

SupplyNext does not guarantee sales, rankings, margins, supplier availability, or delivery timelines beyond reasonable best efforts.

Subscription tools are provided "as-is" for visibility and management purposes only.

Services may evolve, be modified, paused, or discontinued without obligation to maintain legacy features.

The client agrees that SupplyNext's role is limited to operational support, and all business decisions, compliance obligations, and financial outcomes remain the sole responsibility of the client.

2. client responsibilities and compliance obligations

Clients are solely responsible for ensuring that their products, inventory, and business operations comply with all applicable laws, platform rules, import/export regulations, tax requirements, and industry standards.

The client represents and warrants that:

All products are legally sourced, owned, and authorized for sale

No counterfeit, restricted, hazardous, or prohibited items are submitted

All labeling, packaging, and compliance documentation is accurate

Platform policies (Amazon, Walmart, Shopify, etc.) are fully adhered to

SupplyNext reserves the right to:

Refuse, pause, or terminate services for non-compliant inventory

Dispose of, return, or isolate inventory that poses legal or operational risk

Cooperate with law enforcement or regulatory authorities when required

SupplyNext shall not be liable for:

Account suspensions or platform penalties

Customs seizures or regulatory actions

Financial losses resulting from client non-compliance

The client agrees to indemnify and hold SupplyNext harmless from any claims, penalties, or damages arising from violations caused by the client's products or business practices.

3. payments, fees, refunds, and chargebacks

All fees for services and subscriptions are disclosed prior to activation and are due according to the agreed billing schedule. Fees are non-refundable unless explicitly stated in writing.

Important payment terms:

Subscription fees cover system access, infrastructure, and operational readiness

Service fees reflect labor, handling, coordination, and administrative overhead

One-time and recurring fees are billed independently

Failure to pay may result in immediate service suspension

Refund policy:

No refunds for partially rendered services

No refunds due to platform changes, supplier issues, or market conditions

No refunds for unused subscription periods

Chargebacks and disputes:

Unauthorized chargebacks constitute a breach of contract

SupplyNext reserves the right to recover dispute costs, legal fees, and penalties

Repeated chargebacks may result in account termination

SupplyNext maintains strict financial controls and reserves the right to revise pricing with notice.

4. limitation of liability and disclaimer of warranties

SupplyNext provides services on a commercially reasonable, best-effort basis and makes no warranties, express or implied, regarding outcomes, performance, or profitability.

To the maximum extent permitted by law:

SupplyNext is not liable for indirect, incidental, or consequential damages

Liability is capped at the fees paid in the preceding 30 days

No liability for delays caused by third parties or force majeure events

No liability for data discrepancies, carrier delays, or inventory damage beyond reasonable control

Services are provided "as-is" and "as available" without guarantees of uninterrupted operation.

The client expressly agrees that use of SupplyNext services is at their own risk.

5. termination, suspension, and account control

SupplyNext reserves full discretion to suspend or terminate services without liability in cases including but not limited to:

Policy violations

Non-payment

Fraud, misrepresentation, or abuse

Legal or compliance risk exposure

Upon termination:

Outstanding fees remain due

Inventory handling fees may apply

Data access may be revoked

No obligation to store or maintain inventory beyond reasonable notice

SupplyNext may retain records as required for compliance and legal purposes.

6. data usage, privacy, and system access

SupplyNext collects and processes operational data strictly for service delivery, compliance, and account management purposes.

Key principles:

No data resale or unauthorized sharing

Limited access based on operational necessity

Industry-standard security practices applied

Data visibility does not equal data ownership transfer

Clients remain responsible for the accuracy of submitted data.

For full details, refer to the Privacy Policy linked below.

a2p messaging compliance policy (sms & communication)

SupplyNext uses SMS messaging strictly for operational, transactional, and service-related communication. We do not run promotional, marketing, or bulk messaging campaigns to prospects or clients.

7. description of sms use cases

SupplyNext SMS communications are limited to:

Account notifications

Service updates

Operational alerts

Support follow-ups

System verification messages

We do not send:

Marketing promotions

Sales campaigns

Broadcast messages

Third-party offers

All messages are directly related to an existing business relationship.

8. opt-in and consent framework

Clients provide explicit consent to receive SMS communications during onboarding, service enrollment, or support interaction.

Consent principles:

No purchased or third-party lists

No unsolicited messaging

Consent is specific to SupplyNext communications only

Consent can be revoked at any time

9. opt-out instructions

Recipients may opt out at any time by replying:

STOP

Upon opt-out:

Messaging will immediately cease

No further SMS will be sent unless re-consented

Opt-out records are maintained for compliance

10. customer support contact information

For SMS or service-related inquiries:

Phone: (217) 993-8478

Email: support@supplynext.co

Support is available during standard business hours.

11. message and data rate disclosure

Message frequency varies based on service activity.

Message and data rates may apply according to the recipient's mobile carrier plan.

SupplyNext is not responsible for carrier-imposed charges.

12. carrier liability disclaimer

Mobile carriers are not liable for:

Delayed messages

Undelivered messages

Message content

Service interruptions

All carrier limitations apply.

13. age restriction (18+)

SupplyNext services and communications are intended for individuals 18 years of age or older. By using our services, the client confirms they meet this requirement.

14. privacy policy reference

All data handling, storage, and communication practices are governed by our Privacy Policy:

[insert privacy policy url]

15. governing law and jurisdiction

These Terms are governed by applicable laws of the operating jurisdiction of SupplyNext, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration prior to litigation.